Validation & performance checks
HPS plans validation studies, performs laboratory work, analyses the data and prepares reports. Training helps your team understand the results and the characteristics of the validated workflow.
Validation servicesSupport for your laboratory workflow
Product selection, technical documentation and manufacturer services for forensic laboratories. Start with the instruments, assays and expertise your workflow needs.
PRODUCTS & DOCUMENTATION
Start with your laboratory’s requirements.
Compare the product configurations, sample types and workflow stages relevant to your laboratory. Include your existing instruments and the support you need when contacting FORGENIX.
Manufacturer documentation provides the current specifications, intended uses and compatibility information. Use it to define the requirements for a new product or workflow.
MANUFACTURER SERVICES
Thermo Fisher Scientific HID Professional Services
The HPS team helps forensic laboratories integrate, validate and implement new technologies. Explore the manufacturer’s service areas below.
Implementation & integration
For Rapid DNA programs, HPS supports project planning, workflow design, IT architecture, third-party integration and end-to-end verification. Implementation support is tailored to the agreed project scope.
Implementation servicesTraining & competency
Manufacturer training covers HID fundamentals, laboratory workflows, instruments and software. Programs range from introductory modules to advanced practical courses, with in-person, virtual and hybrid formats.
HID training programsRapid DNA program support
HPS customer experience services include customer-success coordination, program analytics and end-user competency training. These services support the introduction and ongoing operation of Rapid DNA programs.
Program support servicesThese services are delivered by Thermo Fisher Scientific. Scope, regional availability and delivery arrangements are confirmed for each project.
YOUR NEXT STEP
Contact FORGENIXDefine the support you need.
Tell us whether you are introducing a new instrument, updating an assay, planning staff training or reviewing a connected workflow. Include the relevant product names and your project location.